Sending Messages with Campaigns

Overview

Campaigns let you send messages to a group of contacts at once.

They are useful when you need to share announcements, reminders, updates, promotions, or important information with many people.

Depending on your account setup, Campaigns may support SMS, email, or a combination of both.

What You Can Do with Campaigns

With Campaigns, you can:

• Create and send bulk messages
• Choose an audience of contacts
• Schedule messages for later
• Save drafts
• Use audience segments to target specific groups
• Send SMS-only, email-only, or combined campaigns when enabled

When to Use Campaigns

Campaigns are best for one-to-many communication.

Common examples include:

• Program announcements
• Weather or closure updates
• Registration reminders
• Event promotions
• Membership updates
• Community alerts
• Seasonal messages

How to Create a Campaign

1. Go to Campaigns.
2. Select Create Campaign.
3. Choose the campaign type available for your account, such as SMS, email, or SMS and email.
4. Add a campaign name so it is easy to identify later.
5. Choose the audience you want to message.
6. Write your message.
7. Review the message, recipients, and sending details.
8. Choose whether to send now, schedule for later, or save as a draft.

How to Choose an Audience

1. In the campaign setup, go to the audience or recipient section.
2. Choose the contacts, group, list, or saved segment you want to message.
3. Review the estimated recipient count.
4. Adjust your audience if needed.
5. Continue to the message review step before sending.

How to Schedule a Campaign

1. Create or open the campaign you want to schedule.
2. Complete the message and audience steps.
3. Choose the option to schedule instead of sending immediately.
4. Select the date and time the campaign should send.
5. Review the campaign details.
6. Confirm the schedule.

How to Save a Campaign as a Draft

1. Start creating a campaign.
2. Add as much information as you have available.
3. Select Save as Draft.
4. Return to the draft later to finish, schedule, or send it.

Tips for Better Campaigns

• Keep SMS messages short and clear.
• Start with the most important information.
• Include a call to action when needed.
• Avoid sending unnecessary messages to people who may not need them.
• Review spelling, links, timing, and recipient counts before sending.
• Use audience segments when you want to message a specific group of contacts.

Common Questions

Can I schedule a campaign?

Yes. Campaigns can typically be scheduled for a future date and time.

Can I save a campaign as a draft?

Yes. You can save a campaign before sending so you can return to it later.

Can I send to only part of my contact list?

Yes. Use audience filters or segments to target the right contacts.